Online Policies

Returns and Exchanges

  • Any item may be exchanged within 7 days of receipt for an exchange minus shipping costs.
  • Items being exchanged must be unworn and unused. If for any reason we believe an item has been used we assume the right to send it back to the customer and not refund their money.
  • Pieces needing repairs will be handled in a case by case basis. Please email us with any questions and concerns and we will do our best to fix the item.

Shipping and Handling

  • All pieces are made to order and handmade, please allow 5-7 days for your order to be shipped by Tala Designs. Upon shipment, you will receive your shipment within 4 to 7 business days. Please contact us if you need your items immediately. No shipping will be done on weekends and holidays.
  • Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We will of course assist you with any information you may need when filing such a claim.

Our Privacy Statement

  • We neither sell nor share your information with outside companies or third parties.
  • When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and a paypal payment. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
  • We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

  • All payments for orders will be made by Paypal. We have chosen this method as it is most secure for all parties. Once the paypal payment is received, orders will be shipped.

Shopping Online

  • To add an item to your cart, simply click the add to cart button next to it. (Items you put in your cart will not be bought by you until you have completed the paypal checkout process.)
  • To remove an item from your cart, click remove on the paypal item list.
  • Once you have confirmed your order in the paypal order completion page, follow the steps to purchase your order and the order will be placed with us.